Frequently asked questions
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Do my customers need to install an app?
No. The customer scans a QR code, fills in a short form and saves their card to Apple Wallet, Google Wallet or the FIDELEO web card. No app to download.
How does NFC Tap & Stamp work?
After a purchase, the cashier opens a stamp request in Cashier mode, then presents their NFC card. The customer holds their phone near it, the FIDELEO page opens and the stamp is awarded only once. The card alone is never enough: without a request opened by a signed-in staff member, nothing is awarded.
Does the NFC card directly modify Apple Wallet or Google Wallet?
No, and no honest system can. The stamp is recorded by FIDELEO, then the Wallet card is updated through Apple's and Google's official APIs, usually within seconds.
What happens if a customer tries to cheat?
Every transaction is verified server-side: daily limit, delay between two stamps, idempotency keys against duplicates, locked single-use rewards and an audit log per staff member.
Can I manage several branches?
Yes. Each branch has its own QR codes, team and statistics, with a shared or dedicated program according to your rules.
Is my customer data protected?
Each business's data is strictly isolated. Marketing consents are recorded, and customers can request export or deletion of their data, in accordance with Law 09-08 and CNDP recommendations.
Is there a free trial?
Yes, every plan starts with a trial period. You only pay once you're convinced.
How can I pay?
By bank transfer, cheque or cash with our team. Payment is confirmed manually and your subscription is activated immediately after.
Are NFC cards included?
Staff NFC cards, displays and stickers are ordered from your dashboard. Quantities and prices depend on your plan.
Can I change plans?
Yes, at any time from the Subscription page. The new plan's limits apply immediately.
Can I connect my POS?
Yes. The FIDELEO API lets a POS send purchases and automatically award stamps or points, with no double award if the cashier also scans the card.
Which languages is FIDELEO available in?
In French, Arabic (with right-to-left display) and English, for you and your customers.